Paypal down as thousands of customers can’t log into accounts

On By Littum

PAYPAL has been hit by a major global outage, leaving thousands of customers unable to log into their accounts.

Problems started around 11 a.m. this morning, according to crash website Downdetector.

It is understood that the issue affects both business and personal accounts

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It is understood that the issue affects both business and personal accountsCredit: Getty

Over 6,323 complaints have been logged on the site, with customers reporting that they were unable to log into their PayPal accounts.

It is understood that the issue affects both business and personal accounts.

Frustrated customers have taken to social media to share how they are being affected by the outage.

Users have said that when they try to log in, they are greeted with the following message: “Some of your information is incorrect. Please try again.”

Others have said they struggle to get through to PayPal’s call centers.

One person said on X (formerly Twitter): “Looks like PayPal is have a complete meltdown as no one can log in or get through their call center.”

Another said: “PayPal hasn’t said anything about it yet, which is unacceptable.”

A third said: “PayPal appears to be down across Europe, Asia and Australia. This is a big concern.”

A note on PayPal’s website has acknowledged the issue, stating: “We are experiencing a system issue that may affect multiple products.

“Sellers may encounter an increased number of the errors.

“Our technical team is actively working to resolve the issue.”

Do you owe cash due to a mistake?

Check if your bank or service provider is down

THERE are a few different ways to find out if your bank or other financial service provider is experiencing an outage.

Senior consumer reporter Olivia Marshall explains how you can check.

If you’re trying to send money to someone or you want to check if you have enough money for a cup of coffee, it can be a big pain to find out that your online banking is down.

Most banks and e-money companies have a dedicated news page on their website to show service issues, including online banking, mobile apps, ATMs, debit and credit cards.

You can also check about the future work they have planned and what it might mean for you.

Plus, you can check out sites like Down Detector, which will let you know if other people are experiencing problems with a particular company online.

PayPal has been contacted for comment.

PayPal is a widely used online payment system that allows individuals and businesses to send and receive money electronically.

It acts as an intermediary between your bank account or credit card and the merchant, providing a secure way to transact online.

Customers can even borrow through PayPal with PayPal credit.

However, when you use PayPal for online purchases, you often lose the protections under the Section 75 consumer rights and chargeback rules available to those who pay directly with their credit cards.

Section 75 protection can help get your cash back in the event that something you buy arrives faulty or isn’t delivered.

Chargeback allows you to ask your bank to reverse a payment if there is a problem, such as not getting what you paid for.

Can I claim compensation for the interruption?

Banks and e-money companies such as PayPal do not have to pay out compensation to customers if there has been a drop in service, unlike how telecommunications companies have to.

However, if you have incurred costs due to service issues, you may be able to get your money back.

For example, if a bill payment didn’t go through because of a power outage and you’ve been charged a fee for missing it, you should be able to claim the money back.

Visit paypal.com/dk/cshelp/complaints to submit a formal complaint to PayPal.

The company says it aims to respond to your complaint as quickly as possible.

However, depending on the complexity of the issue, it can take up to 15 working days for payment-related complaints and up to eight weeks for all other complaints.

What happens if PayPal doesn’t want to play ball?

If you are unhappy with how PayPal handles your issue, you can contact the free Financial Ombudsman Service (FOS).

It is an independent body that will consider the evidence you provide and make a fair decision about what a bank should do.

The FOS can usually get involved 15 days after you have raised concerns with the bank.

In the event of an IT system outage at banks and e-money firms, the FOS says any compensation will depend on your circumstances and whether you lost as a result.

If it believes you did, it has the power to ask the bank to repay any fees, charges or penalties you were hit with, for example if you failed to make a payment on a credit card bill or to your mortgage lender.

It can also ask a bank to pay you for money you haven’t received, such as interest, if you couldn’t pay money in.

To refer a complaint to the Financial Ombudsman Service, visit financial-ombudsman.org.uk.