Consumers Energy to upgrade the power outage system Monday night

18 November 2024

Nik Rajkovic / [email protected]

UPDATE:

Consumers Energy is postponing an upgrade to its outage system (see original message below) due to the potential for high winds in parts of Michigan overnight and into the morning. A storm could bring wind gusts over 40 mph to western and northern Michigan. Consumers Energy decided to delay the upgrade to ensure customers remain fully informed in the event of power outages. New timing for the upgrade will be announced and communicated to the public at a later date. We thank customers for their patience.

Original:

Consumers Energy plans to upgrade its electrical outage system beginning Monday, November 18 at 19.00 until as late as 15.00 Tuesday 19 November. Customers will be asked to call Consumers Energy directly if they lose power or have other problems during that time. time. The company must take this step to improve the system that tracks information about customer interruptions.

Customers will not be able to access information on our outage map, receive outage alerts or obtain outage information from any of our systems during this time. If customers lose power during the time frame, they should contact Consumers Energy at 800-477-5050.

Consumers Energy customer service representatives and crews will be working and will be available to assist customers with any needs.

“We want to thank our customers in advance for their patience. We are working to provide world-class service and this upgrade will help us create a better system that continues to provide real-time information to the public 24/7/365,” said Aaron Rajda, Consumers Energy’s vice president and chief digital officer.

Consumers Energy is notifying the community and public safety officials in advance and will provide updates to customers on the online outage map and other company websites while the outage system is being upgraded.

Consumers Energy will monitor the weather, as always, and will only reschedule the upgrade if severe storms are forecast.