Microsoft ‘implements fix’ after users report problems with Outlook and Teams | News about science, climate and technology

Microsoft has said it has begun “implementing a fix” after users reported issues with Outlook and Teams.

The tech giant said on Monday that users had been affected due to a “recent change” to its Exchange Online program.

The problem meant that users had difficulty sending or loading email attachments when using Outlook, were unable to connect to the server, and in some cases were unable to log into their accounts.

Microsoft Exchange Online is a business communication platform that has a mail server and cloud apps for email, contacts, and calendars.

In a post on X on Monday afternoon, Microsoft 365 Status said it had regretted the change and “began implementing a fix which is currently progressing through the affected environment”.

It added: “While this is progressing, we are beginning manual reboots on a subset of machines that are in an unhealthy state.”

By 2 p.m., Microsoft’s own service status website said all systems were operating normally.

Down Detector, a website that tracks outages, said technical problems started around

Users from the UK and around Europe took to social media to report that they were having trouble accessing the platform.

One user wrote: “When you need to check an important email but #outlook decides not to work…”

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While another added: “Here in Belgium mainly email tracking issues in Dynamics 365. Outlook inbound and outbound still working.”

Microsoft directed affected users to its Administration Center, a page intended for those with access to business networks and other professionals who manage IT networks. The site requires login.