Consumers Energy announces outage system upgrade

Consumers Energy announced it will update its outage system on Monday. This means that the system will be down from 7pm on Monday 18 November until as late as 3pm on Tuesday 19 November.

If customers lose power during that time, they will not be able to use the outage map, receive outage alerts or get outage information from the usual online systems. You must call Consumers Energy at 800-477-5050. Customer service representatives and crews will work to assist.

Consumers Energy says it will reschedule the update if severe storms are forecast.